Rated 5 out of
5
by
Weeraphat from
A good place to stay and relax
Went to a snowboard trip and wasn't disappointed. Staff were kind and friendly, food is okay but a bit pricey.
Date published: 2019-12-06
Rated 5 out of
5
by
LU from
很好的体验
服务、房间、餐厅、滑雪的体验都很好,有机会下次还会再入住。
Date published: 2019-12-06
Rated 1 out of
5
by
Linda from
服务水平很差,投诉没有任何回复
因为有母乳储存需求,特地选择了SPG旗下酒店。
请客房服务来房间取母乳放至酒店冰箱冷冻(Freeze)储存,共计3次给了10包母乳,再三和每一个服务员英语确认Freeze to ice,非冷藏,房间的冰箱太小不够放冷冻。29日退房时,拿到的母乳都是液态的,可见服务员根本没有放在冷冻室!
本次住宿让我非常非常失望。退房时和前台沟通并投诉,要求有回复,至今4天也没有任何答复。
Date published: 2019-12-02
Rated 4 out of
5
by
Noname from
Good
It was a good experience to stay at this hotel. Nice receptionist help on the check in process.
Date published: 2019-11-07
Rated 5 out of
5
by
Xiao from
体验
在kiroro住宿的体验很好,以后有机会还会选择kiroro。
Date published: 2019-11-06
Rated 4 out of
5
by
LeonardQu from
Nice stay
We had a good time.
Good services, many amenities.
Date published: 2019-10-15
Rated 5 out of
5
by
Anonymous from
酒店舒適感覺
由於本次到Kiroro洒店期間應該是淡季,但整體感覺到酒店的運作是有系统及規模,配套完善環景美麗絕對是一個渡假的好地方.
Date published: 2019-10-09
Rated 4 out of
5
by
DaleV from
Excellent hotel so long as you don't go in between seasons
This hotel is excellent in every way except that it does not have a dedicated air conditioning unit in each room. Because we were in-between seasons our room was unbearably hot, even with the windows open and a fan. (The heating had been turned on.)
Date published: 2019-10-05